Philips Hue Lights Unreachable? 7 Things to Try

After you’ve installed the Philips Hue system and connected you’ve set up the Philips Hue smart bulbs and connected Philips Hue bridge – everything is great. You can control the lights via your mobile phone or even your computer desktop. You’re enjoying the ambience and control that Philips Hue lighting provides.

There are instances that the app will declare there is no connection to the Philips Hue lights are unreachable. What is the reason for this and what can you do to resolve it? This article will help you discover the most frequent reasons for this issue and the best way to solve it. You can also have you Philips Hue light bulbs connected to your smart home’s overall system and working properly.

1. Is Your Mobile Device On the Same Wi-Fi Network?

The most frequent reason why the Philips Hue lights aren’t accessible via the Philips Hue application is because your mobile device isn’t connected to similar network to the Philips Hue hub.

You can test this on your mobile device in several ways. First, you must ensure is whether you have Wi-Fi on your device. If you’re on Android it is easy to verify this by sliding downwards on your home screen and ensuring whether the Wi-Fi icon has been active. On iPhone simply look in the status bar on the top of the screen to see that Wi-Fi symbol.

If the option is on however, Philips Hue lighting is inaccessible, you’ll need to go a bit further. For Android you can open the Settings menu, then select Connections and then look for the name of the network in Wi-Fi near the selection. On iPhone you can select the Settings and then Wi-Fi from the home screen. There should be an orange tick next to that network’s name.

If the network’s name does not match the network that is connected with your Philips Hue bridge when you first installed it then you’ll need to update your mobile device’s network to the one you want before you can start controlling lights from the Philips Hue lights.

2. Make Sure the Philips Hue Lights are Powered On

This might seem as if common sense, but you may be shocked by the amount of times forgetting to turn off the light switch has been turned off results in Philips Hue lights becoming unreachable via the application.

Check that the switches that control the right Philips Hue bulbs are turned on. If you’re using a dimming switch to control the lights, ensure that the switch is turned on otherwise, the lights will not function. Also, you can buy the Hue Dimmer Switch accessory for those who want this feature.

3. Double-Check Philips Hue Bridge Connections

If you are sure that your device has the exact same connection as the Philips Hue bridge The bridge itself will be the first thing to look into.

The first step is to trace the cables that connect to towards the rear of your Philips Hue bridge, and then check that they’re properly connected.

  • The power cord must be connected to an outlet nearby, and you should use the original power adapter that was supplied by Philips.
  • The Ethernet cable coming from the ethernet port needs to go through one of the ports for LAN located on the back of your router. It is important to ensure that it’s not connected to the incoming internet port (usually marked with the globe symbol).

If you’ve verified that everything is wired correctly, the next step to confirm is to ensure that you’re sure that the Philips Hue bridge is correctly connected to the network. You can check the status of connection within the Philips Hue app.

Start the app and then select Settings in the lower left corner.

This will bring up the Settings window. You’ll be able to see all bridges installed beneath the heading Hue Bridges. The status is green, and active. Choose Hue Bridges and you’ll see the details of the network connection in the next window. It will show the status of the connection and the IP address of its network.

If you aren’t seeing the green Connected Status or you don’t see an IP address displayed then your Philips Hue bridge may have a connectivity issue. Try the troubleshooting steps below If that’s the scenario.

  • Unplug the power source from to the Philips Hue bridge, let it sit for several seconds, then reconnect it.
  • Change the ethernet cable that connects the router and bridge because this cable might be defective.
  • Set the bridge back by flipping it upside down by using a pointed instrument to hit and hold on the reset switch for five minutes. The button is located next to the label. reset to factory defaults.

If you have in order to set the bridge back, then you’ll have to follow the setup procedure once more, just as you did when you first set it up.

4. Are the Philips Hue Lights Added to the Correct Room?

If you’ve created several rooms on the Philips Hue app or enabling the switch for a particular room that isn’t turning off the lighting, it may be a problem with the way you’ve added lights to each room within the app.

To confirm this, from the main app screen , tap the room you want to examine. There should be every Philips Hue that you’ve put in and want to control in the room. If you don’t find one of the lights listed it’s time to include it (usually it’s about moving it to a different room that you might have mistakenly allocated it.

To access this feature, tap the three dots located at the top-right corner of the screen within the Room window, then choose the Edit Room.

Another thing to be aware of is that, even when all your lights are in the correct place however, one or more of them might be off or disabled independently. This is evident if the switch is on the left, and the light icon appears as a dark symbol.

5. Reboot Your Wi-Fi Router

One of the most popular ways to resolves connectivity issues, both with internal networks as well as on your internet connections is to restart your router’s Wi-Fi.

To accomplish this, simply follow the steps listed below.

  1. Unplug the power plug of your router.
  2. Make sure to wait at least 30 seconds.
  3. Plug the power cable for the router back into the router.
  4. Make sure to wait for all router lights to return in their original red or green blinking states.

After you’ve restarted your router, you can connect via Philips Hue. Philips Hue lights again.

6. Make Sure Your Router Isn’t Blocking the Hue Bridge

Although it’s not likely, there might be a setting within your router that has changed and has blocked access to the Philips Hue bridge connection to the network.

Devices aren’t usually blockable by default, and one would need to create this configuration to create a problem. However, it’s important to verify your bridge’s connecting to your router with no issues.

To accomplish this, connect to your default gateway’s IP (this is typically 129.168.1.1 or 10.0.0.1 however you can verify this by entering the Ipconfig command in your Prompt for Command Prompt).

Log in to the router with administrator privileges and then under the menu of network connections (this differs between routers) Find an option called Devices choice.

There should be a list of connected devices along with connections they have. As it is likely to be the case that Philips Hue bridge is one of the devices that are connected to ethernet You should be able to be able to see it listed as having this connection type.

The four last digits in the Device name will be the same as the serial number printed on the back of the Philips Hue bridge.

Make sure that this device isn’t blocked by checking for Service Blocking and the Device Blocking in Parental Controls (again it could differ from router to router).

Most of the time the list will be mostly empty. If you see that Philips Hue bridge listed here take it off the list.

It’s also a good idea to verify whether the router’s Ethernet port correctly detects the connected device. Look through the Ethernet menu on the router, and search for something other than Disconnected in the port number that the Hue bridge connects to.

If the status reads Disconnected, you can try switching your Philips Hue bridge to a different ethernet port for your router to see if this resolves the issue of your Philips Hue lights being unreachable. If you’ve had to alter one of these settings, it’s likely that your Philips Hue bulbs will be able to reconnect.

7. Test a Replacement Philips Hue Bulb

If your lights aren’t working, or there’s just one bulb that’s experiencing problems, it wouldn’t harm to get one Philips Hue smart light to check if it can fix the issue.

If your lights aren’t functioning and a new light is able to fix one, perhaps you’ll have to replace all of your bulbs.

Hope that the troubleshooting suggestions mentioned above helped you reconnect to the smart lighting system of your home!